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2011 Survey of Health Care Consumers - Country Reports

Health care behaviors, attitudes, and unmet needs of consumers in 12 countries

The Deloitte Center for Health Solutions surveyed adults in 12 countries to gauge opinions and expectations about their health care systems. Across these countries there are many differences in health care systems' structures and operations as well as in the political and economic thrusts of national health care reforms. Citizens in each of these countries differ widely in their social, cultural, economic, and generational viewpoints; however, they are all end users of health care and hold strong views on the performance of their respective systems and what they expect to receive from health care. Survey respondents are interested in becoming more informed, engaged decision-makers in their health and health care - they are consumers, not patients.

Featured Country Reports

	2011 Survey of Health Care Consumers: Global Report The rising health care cost coupled with the current state of the economy have prompted many consumers across the globe to delay care, alter household spending, and worry about their ability to pay for future health care costs.
	2011 Survey of Health Care Consumers in the U.S. The U.S. survey of suggests consumers remain largely confused about the system although highly opinionated about their interactions with doctors, hospitals, health insurers, and in their views of prescription drugs. It is our conclusion that consumers judge the U.S. health care system based on prior personal experience rather than a systemic view, perhaps due to its magnitude and complexity.
	2011 Survey of Health Care Consumers in Brazil The Brazilian health care market has been facing growing challenges for more than a decade. Hospitals, clinics, and physicians are also facing challenges, such as assisting patients under agreements that do not adequately cover their costs.
	2011 Survey of Health Care Consumers in Mexico Following a deep recession associated with the global economic downturn, Mexico is experiencing a robust recovery, with gross domestic product growth of 5.5 percent in 2010 and an estimate of 4.5 percent in 2011. Health care policy in Mexico faces important challenges in providing universal access to health care and comprehensive insurance coverage, and in enhancing system efficiency and quality.
	2011 Survey of Health Care Consumers in Portugal The results presented in this study of Portuguese consumers foresee both opportunities for improvement and a need to more clearly communicate with consumers about the way the system is organized and how each citizen can contribute to and benefit from a more consumer-centric approach to care.
	2011 Survey of Health Care Consumers in Canada This survey of health care consumers in Canada offers health care industry leaders and policy makers a timely look at how health care consumerism is evolving, as well as a comprehensive perspective on how Canadians approach their health, health care, and health insurance.
	2011 Survey of Health Care Consumers in Germany The 2011 Survey of Health Care Consumers in Germany offers health care industry leaders and policy makers a timely look at how health care consumerism is evolving, as well as a comprehensive perspective on how Germans approach their health, health care, and health insurance.
	2011 Survey of Health Care Consumers in Belgium The Belgian health care system is undergoing major challenges and changes. One important change is the shift from a patient-oriented to a consumer-oriented system of care. All stakeholders, rightfully so, are putting the patient in the central position of the “care” system.
	2011 Survey of Health Care Consumers in Switzerland This survey of health care consumers in Switzerland offers a glimpse of current opinions and activities as a baseline for future trend analysis. Concurrently, Deloitte conducted surveys in 11 other countries to compare consumer attitudes and behaviors in varied circumstances and systems of care.
	2011 Survey of Health Care Consumers in China The 2011 Survey of Health Care Consumers in China is a study of Chinese health care consumers' attitudes, behaviors, and unmet needs in six key areas. The survey's findings offer a new view for health care players and policy makers in China to help them understand how a more consumer-oriented health care system can be efficient and effective.
	2011 Survey of Health Care Consumers in Luxembourg The 2011 Survey of Health Care Consumers in Luxembourg is a study of Luxembourg health care consumers' attitudes, behaviors, and unmet needs in six key areas. This survey offers a glimpse of current opinions and activities as a baseline for future trend analysis.
	2011 Survey of Health Care Consumers in France 2011 marks the second year of Deloitte France’s participation in the Deloitte Center for Health Solutions’ survey of consumers in 12 countries to gauge their opinions and expectations of their respective health care systems.
	2011 Survey of Health Care Consumers in UK The 2011 Survey of Health Care Consumers in the United Kingdom offers health care industry leaders and policy makers a timely look at how health care consumerism is evolving, as well as a comprehensive perspective on how they approach their health, health care, and health insurance.