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Disruptive Innovation in Health Services

Challenging the status quo

Innovations tend to follow two routes: Either they are assimilated into the status quo, or they fade away because they lack a sustainable business case. But disruptive innovations, such as retail clinics, medical tourism and technology-enabled self-care, veer off the beaten path, with a sticking power that has the potential to change the way services are sought out and delivered.

Consumer receptivity to these innovations, to exploring alternative medicine and natural remedies, and communicating online with physicians, suggests a significant shift from conventional health care models and payment systems to a consumer-centric system in which price, quality and service delivery are key. The  Deloitte Center for Health Solutions examines the impact of disruptive innovations on the global health care system in the research publications below.

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Medical Tourism: Consumers in Search of Value  
The number of health care consumers leaving home for treatment and care abroad or elsewhere domestically is growing at an exponential rate. Learn about the hot spots for outbound and inbound programs.


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 Retail Clinics: Facts, Trends and Implications 
Well-received by patients, more than 800 retail clinics were in operation at the end of 2007, and the number is expected to increase. How will this boom affect health care system stakeholders?


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Disease Management and Retail Pharmacies: A Convergence Opportunity 
The retail pharmacy industry is in a key position to take advantage of disease management (DM). How can pharmacies leverage existing assets and collaborate with health plans or DM vendors as a possible market entry strategy?


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Connected Care: Technology-Enabled Care at Home 
The effective application of in-home technologies leads to increased medication adherence, reduced complications and improved management of chronic conditions. The net result is a potential annual savings of 20 percent or more.


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The Medical Home: Disruptive Innovation for a New Primary Care Model 
A good starting point for reducing U.S. health care expenses overall is to implement a long-term strategy to reduce the costs associated with unmanaged chronic conditions. Explore one potential solution — the medical home.


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2008 Survey of Health Care Consumers 
Our survey found that many consumers want more from their health care than they’re currently getting, including online connection to providers and records, customized coverage and wider access to emerging innovations.


Related Content:

Overview:  Center for Health Solutions 

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John Pappas
Deloitte Services LP
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