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Providing Performance Management and Continuous Process Improvement Services to the Federal Government

The GSA Performance Management/Continuous Process Improvement (PM/CPI) BPA offers agencies the opportunity to obtain greater value from their performance management, strategic business related analyses and continuous process improvements expenditures by sharing of best practices across the government, leveraging the requirements, streamlined ordering procedures and standardizing process improvements across the Federal Government. Areas where the PM/CPI BPA could be utilized are:

  • Strategic planning and program evaluation
  • Strategic business analysis
  • Process and performance improvement
  • Communications and change management
  • Training, certification and recognition

Our PM/CPI competencies supporting the federal government

The purpose of the PM/CPI BPA is to provide high-value performance management and continuous process improvement services to federal agencies through a pool of highly qualified contractors. This acquisition solution also offers agencies the opportunity to obtain greater value from their performance management, strategic business-related analyses and CPI service expenditures by sharing leading practices across the government, leveraging the requirement, streamlining ordering procedures and standardizing process improvements across the Federal Government

BPA facts

This BPA can decrease costs, reduce paperwork, and save time by providing opportunities for improved discounts, and also leverages buying power through volume purchasing, enables streamlined ordering procedures, and reduces procurement lead time. The end result is a purchasing mechanism for the government that can work better and cost less.

The PM/CPI BPA is awarded against Deloitte’s Mission Oriented Business Integrated Services (MOBIS) Schedule. The BPA specifically utilizes the following Special Item Numbers (SINs):

  • 874-1, Integrated Consulting Services
  • 874-4, Training Services
  • 874-5, Ancillary Supplies and/or Services
  • 874-7, Integrated Business Program Support Services

The team

Deloitte brings such a team, offering the full range of Continuous Process Improvement (CPI) and Performance Management (PM) services and skills, matched with experience serving all 15 U.S. Cabinet-level agencies, all branches of the Department of Defense (DoD), the majority of Civilian and Intelligence agencies, and the major government health care organizations. As a Contractor Team Arrangement (CTA), Deloitte has assembled a team of highly qualified CTA member firms:

  • C2 Technologies (O)
  • HGM Management and Technologies, Inc. (D, S)
  • Mercator Group, Inc. (S, W)
  • NOVAD Management Consulting, LLC (8a, D, S)
  • P3 Partners, LLC (DV, S)
  • Phase One Consulting Group, Inc. (O)
  • Unissant, Inc. (8a, D, S)
  • Vector Resources, Inc. (S, W)

Small business socioeconomic business type key:

  • 8a - SBA Certified 8(a) Firm
  • D - SBA Certified Small Disadvantaged Business
  • DV - Service-Disabled Veteran-Owned Small Business

  • O - Other Than Small Business
  • S - Small Business
  • W - Women-Owned Business

Key contacts

As used in this document, “Deloitte” means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.


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