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Web 2.0: The Future of Collaborative Government

U.S. National Issues Dialogues


Web 2.0: The Future of Collaborative GovernmentWeb 2.0 is beginning to be put to work in government.

Using wiki technology, the U.S. Transportation Security Administration administrator has created a kind of super-sized brainstorming session where he regularly taps his 55,000 frontline employees for their ideas on everything from how to boost employee morale to ways in which the airport screening process can be improved.

Across town, the U.S. Patent and Trademark Office uses Web-based tools to “crowdsource” some of its work to members of the public interested in helping the agency review pending patent applications, dramatically expediting the review process.

Meanwhile more than 37,000 members of the national intelligence community are transforming how intelligence reports get developed through Intellipedia, a collaborative workspace where intelligence officials engage in spirited debate and freely contribute content to reports.

These are but three signs that, thanks to Web 2.0, the much anticipated arrival of “Government 2.0” may finally be upon us. To better understand just what this trend means for government organizations, we decided to put it out to the crowds to debate and work through — in true Web 2.0 form.

Using a variety of collaborative tools, from voting devices to prediction markets, Deloitte’s Public Leadership Institute and the National Academy of Public Administration convened a diverse group of public and private sector executives together with subject matter experts and opinion leaders to mull it over. ( Watch a video of this event

Their task was two-fold.

First, to begin to pull all the pieces of the Web 2.0 puzzle together. To date, we’ve seen several examples of how government agencies are beginning to utilize Web 2.0 technologies. What’s missing is a broader vision for how Web 2.0 can transform how government conducts its day-to-day business.

Second, to examine the underlying organizational changes needed to move to a more collaborative model of government. The focus up to now on Web 2.0 has been more on the applications of collaborative technologies and less on the organizational changes required to support a deeply collaborative workspace. Our goal was to shed some new light on the latter.

We are pleased to present you with the results of this dynamic forum.

Specifically in this report, we discuss:

  • How can greater coordination and dialogue be achieved across all levels of government to ensure a concerted effort by the public sector as a whole in addressing key national challenges and problems?
  • How can agencies partner or integrate their activities in new ways, especially with each other, on crosscutting issues, share accountability for crosscutting outcomes, and evaluate their individual and organizational contributions to these outcomes?
  • How can agencies more strategically manage their portfolio of tools and adopt more innovative methods to contribute to the achievement of national outcomes?

We hope you find them useful as your own organizations move down the collaborative path to a more bottom-up, participatory model of government.


Greg Pellegrino
Managing Director
Global Public Sector Industry
Deloitte Touche Tohmatsu

William D. Eggers
Global Director
Deloitte Research-Public Sector
Deloitte Services LP

As used in this document, "Deloitte" means Deloitte LLP (and its subsidiaries). Please see Last updated

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