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The Great Convergence

Tuesday, January 15, 2013, 10 – 11 a.m. ET

Deloitte, a platinum sponsor of the National Retail Federation’s 102nd Annual Convention & EXPO, proudly presents the keynote presentation, "The Great Convergence,"  featuring Thomas Belk Jr. (Chairman and CEO, Belk Inc.), Susan Jurevics (Senior Vice President Global Retail CRM and Brand Marketing, Sony Corporation of America) and Alison Paul (Vice Chairman and U.S. Retail & Distribution Leader, Deloitte LLP). The trio will share new research about the current and projected influence of digital channels on purchase behavior and address the importance of an omni-channel strategy in today’s competitive marketplace.

Consumers now employ an arsenal of smartphones, mobile and social apps, tablets and other tools to research prices, redeem coupons and make purchases. Additionally, retailers are utilizing an ever-growing list of channels and touch points that are converging to influence and enhance the customer experience. With significant pressure on retailers’ operating and business models, much of which is being driven by advancements in digital technologies, the implications are vast. As a result, many executives should rethink their approach to business challenges, from hiring and training the next generation of talent, to engaging the always-connected consumer and finding innovative ways to make inventory and merchandise accessible from anywhere.

Meet Deloitte's leaders

  • Alison Paul, Vice Chairman and U.S. Retail & Distribution Leader, Deloitte LLP
  • Kasey Lobaugh, U.S. Direct to Consumer Leader, Deloitte Consulting LLP

Featured insights

  The dawn of mobile influence
In this report, Deloitte examines the current and potential future effect of mobile on traditional in-store sales and discusses ways for retailers to take a new approach to mobile.
  Mobile retailing - Are you ready for radical change?
Mobile technology is affecting many parts of a retailer’s business: from inventory management to cross-channel integration, talent recruitment and more. This report outlines seven important mobile retailing implications that are emerging as universal..
  Transforming retail
Innovations in mobile and digital technologies are moving at a pace that is leaving a trail of disruption in their wake. Some retailers that are able to harness the force of change wrought by mobile innovations will thrive; the rest may be left behind.
  4th Annual eCommerce assessment
Deloitte’s fourth annual assessment of the top 100 online retailers explores the trends and capabilities that are shaping the eCommerce marketplace.
  Cell me the money
The report is based on a survey of senior executives from the mobile payment value chain. It examines the challenges and benefits of mobile commerce in the United States.
  The next evolution: Store 3.0™
This report explores how retail executives are thinking about how to stay relevant in a rapidly changing environment characterized by technological advancements and evolving consumer behaviors.
The state of the Global Mobile Consumer   The state of the Global Mobile Consumer
This report is Deloitte's second Global Mobile Consumer Survey, providing a unique insight into the mobile consumer behaviour of 26,960 respondents across 15 countries (Argentina, Belgium, Brazil, Canada, Croatia, France, Finland, Germany, Japan, Mexico, Russia, South Africa, Turkey, United Kingdom, and the United States).

As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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