Coping with Complexity: Leadership in Financial Services |
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Unprecedented complexity is reshaping the financial services industry and presenting formidable challenges to financial services leaders and their organizations. Deloitte’s new point of view, “Coping with Complexity: Leadership in Financial Services,” highlights seven leadership principles that could help leaders and their organizations respond effectively to the complexities inherent in financial services today.
Beyond these principles, the paper suggests that values, competencies and motivations – or “VCMs” – are like an organization’s DNA, or the building blocks of organizational behavior, and therefore the basis for real improvement across an organization’s many dimensions. VCMs play a critical role in the outcome of change initiatives and an organization’s capacity to adapt, yet they are often overlooked in the leadership dialogue.
VCMs that are well aligned with the seven leadership principles can help empower the effective functioning of organizational levers – such as intelligence and risk management, corporate governance, business models, talent processes and organizational culture – and enhance an organization’s ability to adapt to complexity, drive strategic agendas, and improve day-to-day operations.
Collectively, the leadership principles, the VCMs, and the organizational levers form a holistic tool for leaders and their organizations to consider in their efforts to deal with the complexities of the current marketplace.
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Coping with Complexity: Leadership in Financial Services
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