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Insurance Tech Trends 2013

Elements of postdigital


For the fourth year in a row, Deloitte has published its annual Insurance Technology Trends report, a detailed look at many of the most important technology developments that will influence insurers in the months ahead.

This year, our report examines the convergence and controlled collision of five forces – Analytics, Mobile, Social, Cloud, and Cyber – as businesses move closer to achieving the possibilities of the Postdigital EnterpriseTM. These five forces offer a new set of tools for business, opening the door to new rules for operations, performance, and competition. Information technology (IT) can deliver engagement and empowerment to business customers, both innovating and industrializing.

The Postdigital era, like the post-industrial era, reflects a “new normal” for business and a new basis for competition. In post-industrial times, organizations did not forego industrialization – they embraced it. The Postdigital era is similar, but with digitalization as its core.

Our report explores a number of critical elements that insurance companies will want to consider as they map out their strategies and tactics for the Postdigital era, including:

  • The role of insurance CIOs as catalysts for transformation.
  • The growing influence of mobile technology as consumers shop for and ultimately purchase insurance.
  • The emergence of telematics as a new model for assessing and pricing risk.
  • The discovery of patterns in big data that have the potential to trigger breakthrough insights.
  • The ongoing need to defend against both short-term cyber attacks and long-term intrusions that remain hidden deep inside corporate IT systems.

IT is a critical driver for advancement in the Postdigital era. Technology leaders in insurance companies must continue to optimize their operations while fostering significant innovation. Insurance companies across all segments are investing in technology enablement, with the intent that true innovation will follow.

For more information, download the PDF.

As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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