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National Underwriter P&C/Deloitte Producer Satisfaction Survey

Do insurance carriers know what their agents and brokers are thinking?

Are you trying to increase revenue and win market share with your independent brokers and agents?

The results of the National Underwriter Property & Casualty/Deloitte Survey of almost 1,600 independent agents and brokers will provide valuable insights on a range of relationship issues to help you thrive in this competitive landscape. Respondents were queried on matters relating to products & coverage, claims handling, policy pricing, overall relationship/support, financial strength, technology, compensation, brand/reputation, and risk or loss control services.

This series, based upon our extensive research, includes the following articles published in the November 9th edition of National Underwriter P&C:

  • “Producers Seek More Input, Tech Support, Better Compensation in Satisfaction Survey” While mostly happy with insurer performance, opportunities are seen for competitive edge.
  • “Producers Brace for Competitive Threats” Producers are contending with buyer cost-cutting and expect more comparison shopping.
  • “Size Matters When Dealing With Insurers” Satisfaction differs depending on how big an organization a producer has behind them.


Insights and data from our survey reveal untapped pockets of opportunity to win the hearts and minds of independent producers, and, in so doing, may potentially help nimble carriers to leapfrog the competition.

Download the full report below to learn more on this topic.

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