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Quick Look: Insurance Blog Library

Welcome to the insurance Quick Look Blog library. Here, you'll find a consolidated view of insurance related blog articles from the Deloitte Center for Financial Services Quick Look blog. Join Jim Eckenrode, executive director, Sam Friedman, insurance research leader and others as they discuss issues facing the insurance industry today.

Follow this blog on Twitter using #QuickLookBlog.

Recent posts

What could fraud investigators learn from Sherlock Holmes?
Posted by Sam Friedman, Insurance research leader, Deloitte Services LP, on October 22, 2014
Today’s claims personnel might benefit from a refresher course studying the approach, tools, and techniques of the master sleuth, Sherlock Holmes. From Holmes’ critical eye to his love for knowledge, fraud investigators may want to take a step back and see how they can adapt Holmes’ 127 year old strategies to today. Discover the best of Holmes’ techniques and how they can be applied to the insurance industry.

Information rich, knowledge poor: How might insurers resolve their data conundrum?
Posted by Michelle Canaan, Insurance Research Manager, Deloitte Services LP, on October 01, 2014
As data is the "life blood" of insurers, mastering enterprise-wide data management (EDM) is quickly rising to the top of insurers' agendas. For most companies that have not yet fully invested in this transformation, growing market mania around "Big Data" and looming regulatory changes that demand increased transparency continue to generate considerable anxiety. Read our blog to discover how concerns may be eased by creating a thorough and highly coordinated approach to execute an effective EDM solution.

When regulation and innovation collide: Lessons for financial services
Posted by Jim Eckenrode, executive director of the Deloitte Center for Financial Services, Deloitte Services LP, on August 20, 2014
Technology is changing the game in the financial services industry, with companies and start-ups offering new products and services every day — changing the status quo and keeping the industry on its toes. How can firms stay a step ahead, leveraging technology to increase engagement with customers, develop new products, and ultimately monetize these efforts? And where do the regulators fit within this disruptive innovation — are they being forced to play catch up?

When it comes to the insurance agency channel, "To be, or not to be" is not the question
Posted by Nikhil Gokhale, Assistant Manager, Insurance, Deloitte Services LP, on August 13, 2014
Critics of the banking branch model argued that branches were not viable or necessary in the digital age. A similar debate is taking place in the insurance industry. How can the industry's leadership manage and support the evolution of the insurance agency channel, keeping it relevant in the digital age as part of a multi-channel distribution system?

Insurers must better connect with consumers on the go
Posted by Sam Friedman, Insurance research leader, Deloitte Services LP, on July 02, 2014
Many insurers have adapted basic online services for mobile platforms. In order to take it to the next level, carriers must capitalize on the unique capabilities of smartphones and tablets to engage more fully with both clients and their own personnel over such devices.

Winning the cyber talent war
Posted by Jim Eckenrode, executive director of the Deloitte Center for Financial Services, Deloitte Services LP, on June 26, 2014
Talent isn't always top of mind when one thinks about cybersecurity, but there is a growing perception that the best way to counter the innovation coming from threat actors seeking to exploit technology vulnerabilities, within financial services and other industries, is to fight fire with fire.

Telematics could change the game for auto insurers
Posted by Sam Friedman, Insurance research leader, Deloitte Services LP, on June 11, 2014
The trend toward usage-based insurance may be accelerating. How can carriers reduce costs to monitor driving behavior via smartphones? What challenges need to be considered as insurers go down the road to implementation?

Mobility and financial services: We've only just begun
Posted by Jim Eckenrode, Executive Director, Deloitte Center for Financial Services, Deloitte Services LP on May 14, 2014
In the financial services industry, firms have worked hard to engage with their clients through the mobile channel.  But given the pace of technology advancement in the mobile space, firms should be planning to rethink how mobile device technologies may advance in unanticipated ways.

Privatizing flood insurance: What would it take to attract private carriers into the market?
Posted by Aditya Udai Singh, Assistant Manager, Insurance, Deloitte Services LP, on April 30, 2014
Flood insurance might represent the biggest growth opportunity for private carriers in years, but insurers are likely to be wary about taking on greater exposure in a line that historically has been difficult to write, absent changes to give them a reasonable chance of making a profit.

Should insurers welcome their capital markets in-laws?
Posted by Sam Friedman, Insurance research leader, Deloitte Services LP, on April 9, 2014
Insurance buyers are benefitting from the flood of money pouring into the property-casualty business these days outside of normal channels, but some in the industry don't quite seem to know what to make of the new wave of investors seeking diversification, non-correlated risks and better returns.

To be or not to be — is behavior monitoring a win for insurers?
Posted by Michelle Canaan, Insurance Manager, Deloitte Services LP, on February 26, 2014
Mobile technology is emerging that can monitor a variety of personal behaviors. Insurers will likely be the biggest winners, as real-time monitoring devices may provide the long elusive vehicle for establishing frequent connections with their customers.

Financial services emerge from winter: Was it an ice storm or an ice age? 
Posted by Jim Eckenrode, executive director of the Deloitte Center for Financial Services, Deloitte Services LP, on February 19, 2014
After reflecting on our most recent industry outlooks, it seems the various sectors within financial services seem to be headed in polar opposite directions. What we are looking at now is a bifurcated industry, with some firms looking to expand and diversify, while others are streamlining and simplifying.

Health exchange glitches offer lessons for direct insurance sellers
Posted by Sam Friedman, Insurance research leader, Deloitte Services LP, on February 12, 2014
Small-business insurers looking to sell coverage over the web have to get the online customer experience right or risk losing business. Are insurance carriers ready to provide an online buying experience for customers?

Analyze. Innovate. Repeat.
Posted by Dave Uhryniak, Financial Services research leader, Deloitte Services LP, on January 29, 2014
New competitors from outside the financial services industry, like social media and nonfinancial providers, are ramping up their services to customers. Can behavioral economics help address this challenging environment?

2014 could be a game-changing year for insurers
Posted by Sam Friedman, Insurance research leader, Deloitte Services LP, on January 07, 2014
Consider these potential game-changing developments for the insurance industry for 2014 and beyond.

Sunrise, sunset: Getting a jump on planning for 2014
Posted by Jim Eckenrode, executive director of the Deloitte Center for Financial Services, Deloitte Services LP, December 17, 2013
The launch of Deloitte's financial services 2014 outlooks has already begun and will be completed after the first of the year. This blog post provides a sneak peak across the sector outlooks.

Cybersecurity: Not your father's vault
Posted by Jim Eckenrode, executive director of the Deloitte Center for Financial Services, Deloitte Services LP, December 10, 2013
Perhaps even more than the increased frequency of attacks on financial institutions, is the emergence of new threat actors, that is driving the need for many financial institutions to reevaluate their cybersecurity programs.

The geography of innovation: Does it matter?
Posted by Jim Eckenrode, executive director of the Deloitte Center for Financial Services, Deloitte Services LP, on November 4, 2013
Innovation. Some may view it as yet another over-hyped buzzword. Others view it as the key to survival in an ever more expanding and dynamic environment. Lately it appears much more of the latter than the former, financial services executives have a real interest in innovation and in particular, how to make it happen.

Learning Hurricane Sandy's lessons the hard way
Posted by Sam Friedman, Insurance research leader, Deloitte Services LP, on October 29, 2013
What lessons have we learned one year post Hurricane Sandy? How might the insurance industry help commercial policyholders mitigate losses and manage claims more effectively?

Can peer-to-peer (P2P) reduce the relevance of traditional financial services providers?
Posted by Dave Uhryniak, Financial Services research leader, Deloitte Services LP, on October 15, 2013
Consumer adoption of peer-to-peer financial services is accelerating; what could this growing consumer acceptance mean for the industry?

'Obamacare' raises the stakes for medical malpractice carriers
Posted by Sam Friedman, Insurance research leader, Deloitte Services LP, on October 1, 2013
With millions of newly insured patients expected to flood doctor's offices as health care reform is fully implemented in just a few months, medical malpractice insurers are likely hoping for the best but bracing for the worst in terms of the law's impact on liability trends.

Post recession: Have we come to the fork in the road — how to choose which one we take? 
Posted by Jim Eckenrode, executive director of the Deloitte Center for Financial Services, Deloitte Services LP, on September 24, 2013
Have we reached an inflection point as the U.S. economy recovers from the 2008 recession? As the economy and industry recovers, are we entering the "new normal"?

Influence of the confluence: Is it the right time for alternative financial services to become mainstream?
Posted by Dave Uhryniak, Financial Services research leader, Deloitte Services LP, on September 11, 2013 
"Honey when you go to the store, buy milk, refinance the mortgage and get a quote for auto insurance." Sound crazy? It might not be as crazy as you think.

Might 'Obamacare' bolster non-health insurer bottom lines?
Posted by Sam Friedman, Insurance research leader, Deloitte Services LP, on August 27, 2013
Much of the insurance industry buzz regarding the Patient Protection and Affordable Care Act (PPACA) has revolved around its likely impact on the operation of health carriers. But perhaps additional attention should be directed to the law's potential effects on property and casualty insurers.

Bridging the gap between left and right-brained thinking in financial services 
Posted by Jim Eckenrode, executive director of the Deloitte Center for Financial Services, Deloitte Services LP, on August 13, 2013
How might the financial services industry stay a step ahead by mixing analytical with creative thinking?

Is a big data backlash on the horizon?
Posted by Dave Uhryniak, Financial Services research leader, Deloitte Services LP, on July 30, 2013
This blog post discusses privacy vs. effective consumer segmentation in financial services. Could a big data backlash put use of analytics at risk

Differentiating with cybersecurity: Turning challenges into opportunities
Posted by Dave Uhryniak, Financial Services research leader, Deloitte Services LP, on July 16, 2013
This blog post discusses how financial services companies may use cybersecurity to create sustainable competitive advantage.

Eager beavers, fence sitters, or naysayers: Are small-business consumers ready to buy insurance without an agent?
Posted by Sam Friedman, Insurance research leader, Deloitte Services LP, on July 9, 2013 
This blog post discusses how many small-business insurance consumers are increasingly willing to buy coverage directly from a carrier.

The spear versus the shield: Which will lead the industry?
Posted by Jim Eckenrode, executive director of the Deloitte Center for Financial Services, Deloitte Services LP, on June 25, 2013
The Chinese word for paradox, maodun, literally means "spear-shield." In financial services, the spear can be viewed as innovation and the shield as regulation. This blog post discusses how technology may enable the two to work together.

Wait and see or wait and miss out? How next-gen mobility may shake the industry to its core
Posted by Jim Eckenrode, executive director of the Deloitte Center for Financial Services, Deloitte Services LP, on June 18, 2013 
Financial services leaders that take the "wait and see" approach may miss out on the next big thing.

Taking the leap into a secure future
Posted by Sam Friedman, Insurance research leader, on June 18, 2013
How planning and professional advice may help ease the retirement burden.

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