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Mobile Financial Services

Raising the bar on customer engagement










The financial services industry is entering a new phase in its digital evolution. But this time around, financial services companies are better prepared to keep pace with innovations and creatively adapt them to serve customers. This is evident in the sharper strategic focus and organizational energy around the mobile channel we observe in all financial service sectors.

However, to be successful in this new era, companies need to galvanize their efforts around three key objectives:

  1. Increase mobile adoption
  2. Leverage mobile devices' current capabilities
  3. Proactively prepare for the future of mobile technologies

View our Deloitte University paper or download our infographic to learn about the current state of mobility in financial services and how organizations can better engage with consumers through the mobile channel. Or, to learn more about mobility in the banking & securities, insurance, or investment management sectors, view our Closer Looks series. View the infographic, paper, and Closer Looks series via the banner image above.

As used in this document, "Deloitte" means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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