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Illustrative Results


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We have extensive capabilities and experience assisting issuers, processors, associations, and networks in their efforts to address a broad range of business transformation and operational excellence challenges.

  Representative capabilities Select engagement examples
Strategy Market entry
feasibility
  • Large U.S. retail bank: Analysis of credit and debit card operations to identify cost reduction, process improvement, and third-party sourcing opportunities, under a Six Sigma approach. Implementation of identified initiatives that were expected to achieve operating results in excess of projected business case benefits.
Product best
practices
  • Major U.S. credit card issuer: Redesign of marketing and customer acquisition processes intended to reduce cycle times, improve quality, and enable increased solicitation velocity. Process diagnostic and reengineering activities spanned multiple lines of business and product sets and encompassed all marketing channels.
  • One of the world’s largest online, alternative payments providers: Strategic initiative to find new revenue streams, develop cross-selling opportunities, and drive additional customers to its core products.
  • Large financial holding company: Creation of a strategic consumer credit card co-brand structure.
  • Large credit card provider: Post-CARD Act assessment of more than 200 payments products resulting in the recommendation to retire and launch products.
Global strategy
  • Top five credit card issuer: An organizational assessment in response to mounting cost pressures that streamlined reporting relationships and yielded over $20M in cost savings. Focus of the effort was to reduce functional redundancy, improve governance and decision-making effectiveness, and modify staff composition.
  • Financial holding company: Evaluation of a joint venture with another merchant acquirer/processor.
  • Top-five U.S. payment processor and merchant acquirer: Development of a valuation and joint venture strategy including methods to enhance the value this client can bring to its current and potential global joint ventures
  • Global payments company: M&A assessment of mobile prepaid target.
Operations Strategic sourcing
  • Bankcard association: Development of a global, next generation transaction authorization system. Development and implementation of a distributed authorization platform.
Process
optimization
  • Major U.S. credit card issuer: Involved in the assessment of alternatives for the implementation of a new credit card processing platform. Supported review of available options (third-party outsourcing, vendor software, in-house), assessment of internal technology support capabilities, business case development, and the selection decision. Currently providing PMO support for initial design and configuration activities.
Performance
improvement
  • Top 10 credit card issuer: Selection, design, testing, and implementation of a prospect pool database and campaign management platform to drive customer solicitation and acquisition activities.
  • One of the world’s largest payment networks: Creation of a global, business-to-business, online payment hub.
  • Leading, global money-transfer organization: Pre-merger due diligence and post-merger integration for the global implementation of the acquired operations.
  • Large U.S. credit-card issuer: Evaluation of new payments architecture to contribute cost reduction, improve product introduction and enhance customer experience.
Technology Strategic sourcing
  • Large consumer card issuer: Assessment of the feasibility of entry into new payments products and markets. Included market evaluation, competitive assessment, technology scan and architecture, potential bank and third-party alliance opportunities, and business case development.
  • Bankcard association: Competitive analyses and best practice identification of corporate card products in several market segments: corporate, small business, and public sector. Included creation of tools to support market expansion under the current product set and assessment of the feasibility of developing new products and value-added services.
  • Global payments processor (a major third-party organization involved in credit and debit transaction outsourcing): Development of a global strategy. Assessment of their operating profile and technology infrastructure versus industry dynamics. Establishment of targeted, multilayered approach for market expansion in several global regions.
  • Top-four bank in Canada: Selection of a payments platform and migration planning for a post-merger integration.
Process
optimization
  • Large commercial card issuer: Assessment of the availability and quality of data between international JV/IO partners.

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