Start Date and Time
December 6, 2012 11:00 AM
End date and time
December 6, 2012 12:00 PM
(GMT-05:00) Eastern Time (US & Canada)
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Host: Thom McElroy, Principal - Deloitte Consulting LLP
1 Intermediate CPE Credit: Specialized Knowledge & Applications
Since the year-end holiday shopping season is such a critical time for retailers, what can you do to improve how store associates manage customer interactions and drive positive performance at the store level this season? We'll discuss:
Strategies for enhancing the customer-employee relationship.
The changing role of store associates in today's digitally connected world.
Emerging consumer shopping trends and behaviors, including consumers' expected use of mobile and social media technologies in the holiday shopping process.
Hear results of Deloitte's 27
th Annual Holiday Survey, explore what shoppers plan to buy this year, and learn how store associates might improve the overall customer experience.
Please note: CPE Credit is not available for viewing archived programs.
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