Control vs. Trust
Mastering a different management approach
Business confronts intensifying competition and growing uncertainty. Such conditions naturally favor the control mindset: managers batten down the hatches, bring all resources required for business success under their direct control, and rely on no one else. Micromanage all activities. Keep everything by the book and don’t tolerate any exceptions. Squeeze the maximum out of every resource and every person.
But there’s a problem: Businesses aren’t self-sufficient. If anything, they are becoming increasingly interdependent. Lean supply chains require significant collaboration between suppliers and customers. Adding value around products and services often demands greater collaboration between vendors and a complex array of channel partners. The quest for more operating cost efficiency traditionally leads to business process outsourcing. Getting costs out of products calls for more collaboration between a company’s product design staff, component suppliers and outsourced manufacturers.
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