The aim of this service is to select and implement the CRM – Customer Relationship Management package (SAP, Oracle, Pivotal, etc.) that best fits the organization’s goals, environment and requirements.
Within the scope of this service, the organization’s goals, strategy and processes are evaluated, functional and technical requirements are defined, scenarios to be used in the evaluation of the various packages are developed, and finally the packages are evaluated and one is selected based on their ability to meet requirements, their scenario performance and other pre-determined criteria.
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