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The Service Revolution in Global Manufacturing Industries

Building World-Class Services and Parts Business


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Service Revolution in Global Manufacturing

The report captures the findings of a Global Benchmark Study by Deloitte on Service and Parts Management and examines how manufacturers are building a world-class service and parts business.

  • Service business an increasing source of profit 
  • Service business an opportunity for revenue growth
  • Service Champions transform their business through service excellence 
  • Focus on service business wins customer loyalty
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