Transforming government services through augmented reality
Now widely available through smartphones and headwear, augmented reality (AR) is helping us make more complex decisions faster and more effectively. This paper explores how the existing and emerging capabilities of AR could be used to revolutionise government agencies and improve real-time and mobile government services.
For example, AR could play a substantial role in reducing the risk and errors associated with security screening. contextual checklists overlaid over security officers’ vision could standardise operations, while facial and behavioural recognition algorithms could be used to decrease the number of false positives in screening, confirm travellers’ identities in real time and help identify travellers exhibiting potentially threatening behaviours.
AR is also poised to drastically transform how training is conducted – particularly in high-risk environments. AR-enabled interactive training makes it possible to simulate scenarios where trainees can see and interact with virtual environments as if they were real. Diminished reality capabilities, on the other hand, can “remove” data from the trainees’ line of site, allowing the variables present in a scenario to change with each iteration so that learners are forced to adapt.
Finally, AR could allow agencies to use 3D mapping and wayfinding capabilities to enhance search and rescue efforts. Examples of this include virtual compasses that show the direction of a target location, displays that direct the user to an objective and three-dimensional mapping of the surrounding environment.
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