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Government meets its mobile future

Seven essential strategies for state leaders


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For cash-strapped agencies in a still-sluggish economy, the challenge of going mobile might seem too big. But it can be a huge opportunity. With modern, flexible tools, agencies can cut costs and boost efficiency. They can build stronger connections with citizens. They can provide information and services when and where they’re needed most. They can transform the way state employees work and how they connect with each other.

There are almost as many ways to start the mobile journey as there are government agencies. It’s not uncommon to see multiple, independent initiatives within the same state. Some leaders are early adopters; others take a wait-and-see attitude. Some think the risks that come with mobile outweigh any potential rewards; others think they can’t spend the money right now. Many are simply unsure on how to begin.

Despite all the challenges, the technology is here, and it couldn’t have come at a better time. As states grapple with shrinking budgets and greater pressure to provide better services, mobile can open up new, more efficient ways to satisfy constituent demands. This isn’t about the worn-out promise of doing “more with less”. This is about doing it differently.

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