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Design and Implementation System of a Congestion Charge

Scope

  • Program design, setting milestones, managing risks and issues
  • Public consultation, political scrutiny, internal & public reporting
  • Development of feasibility study, financial modelling
  • Choosing technology, test management, managing service provider
  • Organizational design
  • Business process design
  • Establishing Contact centre (design, development and implementation of operations)
  • Managing key functional areas
  • Fleet solution and third party supplier integration
  • Development of cost and volume model and a detailed procurement strategy (Business case)

Value Added

  • Decreasing the level of traffic (app. 20% decrease)
  • Acquiring of significant revenues from charge