ITIL V3 Foundation Bridge |
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Course overview
This intensive 1-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations as part of the new v3 release of ITIL. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL v3 Foundation Certificate in IT Service Management. This course positions the attendee to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses or as part of an overall v1-v2 bridging program to the v3 ITIL Expert certification.
The ITIL Version 3 best practice is composed of five core disciplines:
• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Course objectives
At the end of this course, you will be able to:
• Identify the new content of v3
• Identify the major differences from previous ITIL versions
• Prepare for writing the v3 Foundation Bridge exam
Who should attend
Existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL v3.
Course prerequisites
ITIL Foundation Certificate from previous versions. The exam will test both the new v3 knowledge as well as the v2 content that has not changed. The student should set time to review their v2 material as a refresh prior to the course, as the v2 content that has not changed will not be covered in this 1-day course.
