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Global business-driven HR Transformation

The journey continues in financial services


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The global business environment is experiencing unprecedented change and there is arguably no other industry more affected than financial services. As a result, the financial services industry (FSI) and the human resources (HR) organisations that serve them will need to develop new capabilities if they want to remain relevant.

As FSI organisations engage in HR transformation efforts, many are primarily focused on making existing HR services more efficient, effective, and compliant. However, the rules are changing. Basic HR capabilities such as efficient and effective service delivery, integrated HR systems, employee self-service, and timely access to relevant workforce data are as important as ever. But they are seen as foundational necessities — not strategic change.

Looking ahead, FSI HR executives should consider HR capabilities that do not just support an efficient and effective HR organisation, but can allow for the development of a truly “business-driven” HR partnership that supports the organisational strategy.

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