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Travel, Hospitality and Leisure

The last few tumultuous years have fundamentally changed the world and arguably, no sector has felt the impact more than Travel, Hospitality and Leisure. Concerns about security, global conflicts, health, travel restrictions and even shifting weather patterns have altered the way people think about travel. If that is not enough, today’s consumers have higher service expectations than ever – demanding nothing less than excellent service at a great price.

Deloitte’s professionals can help protect clients’ businesses in troubled times, exceed customer service expectations and provide them with the improved performance that stakeholders are looking for.

Featured insights

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    Many executives know how important loyalty is to their businesses, but few say they have cracked the code on building long-term loyalty.
  • Aircraft fleet planning – a new perspective
    Fleet choices are among the most significant decisions an airline has to make. Large-scale changes to the aircraft fleet will affect nearly every aspect of the business, from day-to-day flight operations and customer satisfaction to financial performance and shareholder return.

Contact our leader

Eugene Ho
Southeast Asia & Singapore Industry Leader
Consumer Business

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