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  • A restoration in hotel loyalty: Developing a blueprint for reinventing loyalty programmes
    Many executives know how important loyalty is to their businesses, but few say they have cracked the code on building long-term loyalty.
  • Aircraft fleet planning – a new perspective
    Fleet choices are among the most significant decisions an airline has to make. Large-scale changes to the aircraft fleet will affect nearly every aspect of the business, from day-to-day flight operations and customer satisfaction to financial performance and shareholder return.
  • Can today’s online travel consumers really believe what they read?
    The widespread use of online review forums in the travel sector highlights the value placed by consumers on other people’s opinions and experiences when making purchasing decisions.
  • Deloitte's 2011 annual Business Traveller Survey
    Deloitte’s annual Business Traveller Survey gauges corporate travel plans for the upcoming year.
  • Traveling Through the Recovery
    Ways tourism, hospitality and leisure (THL) companies should consider navigating the upturn.
  • Hospitality Vision: U.S. Performance Review 2011
    Deloitte reviews a selection of U.S. markets and examines how they have performed in 2010.
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