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  • A restoration in hotel loyalty: Developing a blueprint for reinventing loyalty programmes
    Many executives know how important loyalty is to their businesses, but few say they have cracked the code on building long-term loyalty.
  • Aircraft fleet planning – a new perspective
    Fleet choices are among the most significant decisions an airline has to make. Large-scale changes to the aircraft fleet will affect nearly every aspect of the business, from day-to-day flight operations and customer satisfaction to financial performance and shareholder return.
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