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Key performance indicators (KPIs) and balanced scorecards (BSCs)

Goals and Challenges

  • Form a mechanism for managing corporate strategic goals
  • Establish a systematic approach to forming corporate targets
  • Develop a system of indicators covering all targets set by management
  • Ensure the appropriate controls for goal achievement so they are reached on time and in full
  • Align management decisions with long-term company goals
  • Establish a mechanism to choose the most effective projects for meeting set goals

Our services

Deloitte offers a full range of services for designing and implementing balanced scorecard and KPI systems, also for preparing recommendations on the management motivation system based on KPIs.

Our approach

  • We support our client at each stage of the BSC implementation process, including the stages of diagnostics, development, implementation, testing of setup, and automation, right up to the commercial launch of the system;
  • We use the Enterprise Value Map™ (EVM) for developing BSC and KPI systems. EVM is a tool for creating BSCs aimed at value creation, making the most of Deloitte’s global experience in various industries;
  • In addition, when developing KPIs and BSCs, we hold training and strategic sessions for managers and employees.

How your business will benefit

Developing and implementing BSCs and KPIs help bring the following changes to a company:

  • Efficient system of control for implementing main strategic changes;
  • Application of a clear and simple methodology for reporting effectiveness and efficiency of staff and management performance, presented in accordance with strategic indicators and measures to evaluate relationships;
  • Establishment of key target results for managers of departments, branches, offices, business units and subsidiaries to work towards;
  • A fully-trained, proactive and motivated staff that shares the vision of the company;
  • A higher quality of corporate culture founded on carefully formulated values and priorities.
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