Organisations grow over time, depending on circumstances and people. New strategic goals, significant business events, such as acquisitions, a new product focus, or enterprise-wide cost reduction, can all drive the need for change. However, for most organisations, resistance to change is the single biggest barrier to improvement. And the greater the change, the greater the challenge. Yet too many organisations still focus most of their attention on systems and processes when pursuing large-scale change, transformations and design, and do not give enough attention to the people side of the equation. There are times when focusing on employee behaviour can bring rapid commercial results. However as every organisation has different needs, it’s important that the right approach balances everything from leadership and corporate culture, to core capabilities and workgroup dynamics.
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