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Process improvement

One constant certainty in the era of change within the health sector is the requirement to maximise the return on every dollar invested. A continuous process improvement ethic that questions and challenges the current processes is essential in today’s environment.

Process change is a prerequisite to redevelopment, restructuring, IT implementation, or continuous performance improvement. People, process and technology are the ‘pillars’ supporting the organisations strategy. Weaknesses in any of these three areas may put achieving the strategy at risk.

Many IT performance problems do not require new systems, but rather the re-implementation of existing software, based on a better understanding of business processes. Taking a process view of change improves systems selection, implementation planning, and implementation management. Clients secure promised gains faster, with less risk and a happier work force.

How we can help you

We can help you to evaluate and improve your business processes by:

  • Facilitating staff to review your internal processes
  • Undertaking process documentation 
  • Analysing data related to processes and their outcomes to evaluate where bottlenecks are occurring and their impact on your organisational performance

Dig deeper

  • Health Care Consumerism: Opportunities and challenges for health plans
    Highlights from Deloitte's 2009 survey of health care consumers

Talk to one of the team

  • Murray Jack / Chairman
    Process improvement, Strategic and tactical planning
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