Shared services in the health sector
Health Headlines - June 2010
2009 Deloitte Shared Services Survey
With the change and reform currently occurring in the health sector, the latest shared services survey provides some interesting food for thought not only for the health sector but also for a wide range of other industries. This, the sixth edition, highlights the trends, challenges and opportunities that the current economic environment offers shared services initiatives.
The survey canvassed 265 organisations representing 702 shared services centres across all major industries from around the world. The future for shared services appears bright with respondents indicating continuous moves to expand its application. Some of the challenges and opportunities highlighted include:
- Increased productivity – Over 70% of respondents achieved at least an annual 5% increase in productivity and the annual average productivity increase was 8%.
- Continued trend of organisations using shared services as a means of standardisation.
- Greater expansion and scope of shared service offerings such as financial reporting, procurement, marketing and business analytics.
- Increased delivery of higher value advisory services previously not considered.
- Greater use of shared services to support strategic business goals.
Here in New Zealand, we continue to see further indications of collaboration throughout the health sector with initiatives being undertaken by various health organisations in the areas of payroll, procurement and laundry services. The benefits of which are reinforced by this Deloitte publication. Greater savings can be made more so with regional collaboration than what has nationally been targeted by the Shared Services Establishment Board. Shared services will continue to be an area of interest for the health sector and with the reduced health funding in this year’s budget it is likely that more organisations will continue to look at the possibility of utilising shared services. What shared services initiatives has your organisation considered?