This site uses cookies to provide you with a more responsive and personalized service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Bookmark Email Print page

Customer relationship management

What CRM applications to use?

Customer relationship management entails all aspects of interaction a company has with its customer. Whether it is sales, service or marketing related; it all starts with the foundation of relationship marketing. Deloitte experts utilize specific CRM methodologies and talent across multiple disciplines to deliver solutions that closely match your needs.

Competitive advantages

CRM is a systematic approach towards using information and ongoing dialogue to build long lasting mutually beneficial customer relationship. At Deloitte we have a broad experience in CRM. We know that taking a fresh look at traditional issues such as relationship optimization, multi-channel marketing, campaign management, contact center optimization, field service improvement, customer master data management and many more can create competitive advantages and unique value to a firm.

Innovative solutions that work Deloitte professionals in the field of CRM are truly experts in marketing effectiveness and transformation, sales effectiveness and transformation and in customer service effectiveness and transformation. By combining our unique business insight in each focus area and our vendor relationships, we are uniquely positioned to suggest solutions that support an innovative view on CRM, resulting in long term profitable relationships with your customers.

Learn more about our key relationships

Based on our close alliance relationships we have with market leaders as Oracle Siebel, SAP CRM, and Infor Epiphany and with our understanding of more niche vendors we are able to suggest and deliver solutions that support an innovative view of CRM and more profitable customer relationships.

Submit a request for proposal


Theo Slaats
Tel: +31 (0)88 288 25 31

Deloitte RSS feed  Deloitte YouTube  Deloitte Google+  Deloitte Facebook  Deloitte LinkedIn  Deloitte Twitter 

© 2014. See legal for more information.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see for a more detailed description of DTTL and its member firms.

In The Netherlands the services are provided by independent subsidiaries or affiliates of Deloitte Holding B.V., an entity which is registered with the trade register in The Netherlands under number 40346342.