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Target Operating Model

Transforming strategy into a successful operating model

The Target Operating Model supports you with making the right strategic choices to improve the way your organisation, business processes and IT work. Frequently asked questions are:

  • How do we change our organisation according to the new strategy?
  • Which organisational design (product/client/region) will offer the best services to our clients?
  • How do we ensure a proper link between sales and our back office processes?

The impact of your strategic choices will be clarified by asking the right questions at every level of your organisation. A distinction is made between the business model, the operating model and the people model which should be designed in coherence with each other.

TOM operationalizes your strategic questions

Target Operating Model

By using a TOM design Deloite can support you in finding solutions for the various strategic challenges that your organisation faces. Our practice can support you with a range of operational transformation challenges:

  • Strategic reorientation: Implementing changes in operations to obtain alignment with a strategic reorientation program (e.g. outsourcing, shared services, growth & innovation tracks)
  • Strategic cost reduction: Review of all processes and systems in order to identify opportunities for long term strategic cost reductions
  • Local transformation: Implementing changes in operations to enable system migrations, mergers of functions/departments, local cost reduction programs, etc.
  • Consolidation of an acquisition: Integration of (departments in) an organisation after a recent acquisition or merger
  • “Getting the house in order”: Assessment whether the current organisational design fits the chosen strategy, in light of the current market environment

How do we cooperate with you?

Deloitte has developed a specific approach to realize a successful TOM project. This approach is a structural way to design a Target Operating Model tailored to your organisation. During the project we will work in close cooperation with you and the experts within your organisation. This approach has been applied successfully at various organisations, different strategic questions, and within various market environments; from multinationals to SME’s. The approach consists of 3 phases, in which several steps an implementation scenario will be chosen as the optimal model for realisation:

  • Phase 1. “What are we doing?”
    Draft and analyse the various TOM options
  • Phase 2. “How will we do it?”
    Evaluate, select and refine the optimal TOM option
  • Phase 3. “When will we do it and why must we?”
    Draft the implementation plan and roll out the new organisation and processes

Advice from experts

Deloitte Consulting is looking forward to support you in the realisation of your strategic goals. We will closely cooperate with your organisation in order to reach the desired result together. Deloitte has a wide range of services and capability areas - we can therefore not only support you in the design of a Target Operating Model, but we are also capable to support you in the actual realisation: “from thought to finish”.

Would you like to meet us?

We are ready to support you in solving your challenges!

Please contact one of our TOM experts to meet our team: Hans TeubenJohan van Neste or Ivo Rothkrantz, your Deloitte partner, or use our contactform.


Public Sector
Hans TeubenHans Teuben
+31 (0)88 288 20 06
+31 (0)6 20 39 72 70
LinkedIn Hans Teuben

Financial Services Industry
Johan van NesteJohan van Neste
+31 (0)88 288 25 82
+31 (0)6 12 34 50 61
LinkedIn Johan van Neste

Product Industry/Manufacturing
Ivo RothkrantzIvo Rothkrantz
+31 (0)88 288 47 45
+31 (0)6 12 34 44 90
LinkedIn Ivo Rothkrantz

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