Operations excellence
A business can have great products and strategies and government can put in place a worthy policy, but if day-to-day operations are not efficient and effective then customers and citizens will be dissatisfied, profits will be eroded and public money will be wasted.
There is a widespread misperception that there is trade-off between efficiency and customer service. Yet more often than not the root causes of waste and customer dissatisfaction are one and the same. Understand what your customer really values and focus relentlessly on delivering that to the exclusion of all else and productivity will improve.
The need for a major focus on operations excellence can arise from a number of marketplace drivers including:
- Entering a new business, creating growth or creating a new operation
- The need to radically restructure costs in the face of shifting market dynamics or public expenditure constraints
- Post merger integration
- The carve out of a business unit
- Setting up shared services or outsourcing of activities
- The need to keep up with ever evolving customer needs and tastes
All these drivers create an operations excellence life cycle. This life cycle has three stages. The first stage is to find the most effective operating model that should be implemented to create a more efficient and effective organization. This is typically followed by a of business process transformation in which the efficiency target is being operationalized. In the final stage the organization is seeking to continuously improve its performance.
By taking clients through these operations excellence focuses helps our clients to transform the effectiveness and efficiency of their large scale operational processes and to continually improve the core operation of their service organisation.
More information on our services
Contact
Hans Teuben
Director
Tel: +31 (0)88 288 20 06
Material on this website is © 2013 Deloitte Global Services Limited, or a member firm of Deloitte Touche Tohmatsu Limited, or one of their affiliates. See Legal for copyright and other legal information.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see deloitte.nl/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms.
In The Netherlands the services are provided by independent subsidiaries or affiliates of Deloitte Holding B.V., an entity which is registered with the trade register in The Netherlands under number 40346342.