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FAQ

Frequently asked questions on applying the Business Maturity Model in practice and the use of the online Business Maturity Scan

FAQ on the model
FAQ on the questionnaire
Other

What is new about the Business Maturity Model? 
The model itself is very similar to other existing models as it was built upon these proven models. However, unlike earlier models aimed at measuring business maturity or business IT alignment, BMM is a validated model. Opposed to questionnaires derived from other models, BMM questionnaires have been scientifically validated more than once and questions measure what we want it to measure.

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The Business Maturity Model is too high level 
Whether BMM is too abstract depends on the purpose at hand. For research on a specific component, Deloitte has better tools than BMM (e.g. Enterprise Value Map or the CFO Management Framework). BMM is designed for measuring the interrelations among the five components, namely strategy formation, organisation & processes, governance, information technology and people & culture.

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Is level 4 (network) always best? 
The more dynamic the environment, the higher the required level of maturity. In global manufacturing for example level 4 is necessary. For central government level 3 is enough (for the moment).

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Our organisation is unique, is BMM also suitable for us? 
Every organisation is unique. BMM focuses on common characteristics of organisations. It is the same with humans: everyone is unique, but at the same time we also share many common characteristics. Luckily so, because otherwise medical science for example would not be possible.

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Why not use EFQM/INK/CMM? 
CMM was designed for a different purpose, namely the assessment of the level of software-development within an organisation. This model lacks the ‘business’ dimension within every organisation. EFQM/INK also measures business maturity, but these models lack a validated measuring instrument.

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How do I access a Business Maturity Scan? 
To access an online questionnaire you need the user name and password you received by e-mail or letter. The user name and password are linked to that questionnaire that fits with your industry or the theme of the assessment.

  1. Go to the secured website
  2. Enter the User Name and Password and click on “OK”
  3. You can log in again at any time to continue with the questionnaire or to retrieve your report or filled in questionnaire again.

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Why can’t I log into INVision SurveyWeb? 
There can be several reasons why you aren’t successful at logging in. Please try the solutions below. If none of these solutions work, please send us and e-mail with a clear description of the problem to bmm@deloitte.nl.

  • The address is incorrect or the link in the e-mail doesn’t work
    Enter https://www.businessmaturity.nl/scan/ in the address field of Microsoft Internet Explorer
  • Despite the correct user name and password, I am not able to log in
    Try to copy and paste the user name and password in the corresponding fields of the login screen. Pay attention to capital and small letters. Double click on the user name and password in the e-mail with the invitation to prevent the selection of extra spaces or tabs which should not be copied.
  • The browser gives an error
    Use Microsoft Internet Explorer. Mozilla FireFox and other browsers aren’t supported. Please look at the INVision requirements for minimal system requirements.
  • I can’t access the login screen
    Add the domain ‘deloitte.nl’ to the allowed websites. Go to “Tools” > “Settings” > “Privacy” > “Sites”, enter ‘deloitte.nl’ and click on “Allow”.

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How do I print my filled in questionnaire? 
After you have completely filled in the questionnaire and closed it, you can print it. You do not have to do this directly. You can always log in again to print the questionnaire.

  1. When you have closed the questionnaire, you will come to a screen that allows you to retrieve your completed questionnaire and, if applicable your report.
  2. For an overview of your answers to the questionnaire, click on the button “Your answers” or the icon on the top left of your screen representing a paper with a magnifying glass.
  3. Select “File” in the menu bar, and then “Page Setup”.
  4. In the newly opened screen, click on “Landscape” and then on “OK”.
  5. Click on the print icon in the menu bar to print the questionnaire.

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How do I print my online report? 
With a large number of questionnaires it is possible to get a report with your scores immediately after filling in the questionnaire. In specific cases this functionality is disabled, as a summarised report is more relevant. In all other cases you can follow the steps below to print your report.

  1. When you have closed the questionnaire, you will come to a screen that allows you to retrieve your questionnaire and report.
  2. For the report, click on the button “Individual report”.
  3. In the screen that opens, click on “Open” to open the report in Microsoft Word.
  4. Then click on the print icon in the menu bar to print the report.

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How do I save my filled in questionnaire? 
After you have completely filled in the questionnaire and closed it, you can save it. You do not have to do this directly. You can always log in again to save the questionnaire.

  1. When you have closed the questionnaire, you will come to a screen that allows you to retrieve your completed questionnaire and possibly your report.
  2. For an overview of your answers to the questionnaire, click on the button “Your answers” or the icon on the top left of your screen representing a paper with a magnifying glass.
  3. Select “File” in the menu bar and “Save as…”.
  4. When you have found a suitable location, click on “Save”.

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How do I save my online report? 
With a large number of questionnaires it is possible to get a report with your scores immediately after filling in the questionnaire. In specific cases this functionality is disabled, as a summarised report is more relevant. In all other cases you can follow the steps below to save your report.

  1. When you have closed the questionnaire, you will come to a screen that allows you to retrieve your questionnaire and report.
  2. For the report, click on the button “Individual report”.
  3. In the screen that opens, click on “Save” to save the report.
  4. When you have found a suitable location, click on “Save”.

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Where can I go with my other questions? 
For all other questions you can send an e-mail with a clear description of the problem or your question to bmm@deloitte.nl.

Contact

Wim Scheper
Partner
Tel: +31 (0)88 288 12 49

BMM team

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