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Travel, Hospitality and Leisure

The last few tumultuous years have fundamentally changed the world and arguably, no sector has felt the impact more than Travel, Hospitality and Leisure. Concerns about security, global conflicts, health, travel restrictions and even shifting weather patterns have altered the way people think about travel. If that is not enough, today's consumers have higher service expectations than ever – demanding nothing less than excellent service at a great price.

Deloitte's professionals can help protect clients' businesses in troubled times, exceed customer service expectations and provide them with the improved performance that stakeholders are looking for.

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    The widespread use of online review forums in the travel sector highlights the value placed by consumers on other people's opinions and experiences when making purchasing decisions.

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Jeffrey Soo
Malaysia Industry Leader
Consumer Business

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