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Frequently Asked Questions
DComentarios: FAQs

Having trouble viewing? In addition to our FAQs below, check out our Webcast Help to see if your computer is properly configured to view DComentarios.

General FAQ
How do I register for a Webcast?
Is there a deadline for registration?
Does registration ever close?
Is there a limit to the number of attendees?
After I register for a Webcast, when will I receive the details necessary to access it?
How do I subscribe to or unsubscribe from the DComentarios mailing list?
How much does it cost to view a Webcast?
How long are the Webcasts?
What is the ideal time to join a Webcast?
What if I missed a live Webcast?
How can I obtain a copy of the slides used during a Webcast?

Technical FAQ
What are the minimum technical requirements to view a Webcast?
Is there a dial-in number for the Webcast?
Why can't I hear anything?
Sometimes I lose sound for a few seconds. Why is that?


General FAQ
How do I register for a webcast?
You may register from the Upcoming Programs pages listed in the menu to the right or directly from our invitation emails. From either place, when you activate the "Register" button you will be taken to our global registration form. Once you have completed the entire form for your first Webcast, you may "Express Login" for each subsequent Webcast by entering only your email address.

Is there a deadline for registration?
No, although we recommend registering no later than 30 minutes prior to any event. Once registered, a confirmation email will be sent containing the link needed to access the Webcast.

Does registration ever close?
Only after the Webcast has been aired. It may then be viewed at any time from our archives page.

Is there a limit to the number of attendees?
No, unlike some technologies with a limited capacity, ours allows for an unlimited number of viewers, ensuring access to the Webcast.

After I register for a Webcast, when will I receive the details necessary to access it?
Upon registering, you will be sent an automatic confirmation email with the access link. We will also send a reminder notice shortly before the event.

How do I subscribe to or unsubscribe from the DComentarios mailing list?
You may join the mailing list by selecting the "Join DComentarios" button on the right or simply by attending a Webcast. You may unsubscribe at any time by clicking on the "Unsubscribe" link that appears in each of our invitations.

How much does it cost to view a Webcast?
Nothing, they're absolutely free.

How long are the webcasts?
Unless it specifically states otherwise, all DComentarios webcasts will last for approximately 1 hour.

What is the ideal time to join a Webcast?
We recommend joining the Webcast about five to 10 minutes before it begins, to make sure your computer is configured properly.

What if I missed a live Webcast?
All DComentarios Webcasts are archived for 180 days after they originally air. For a complete list of past programming, please visit the DComentarios Archives.

How can I obtain a copy of the slides used during the Webcast?
The slides from a Webcast may be downloaded directly from the Webcast screen, for both live and archived presentations.

 
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Technical FAQ
What are the minimum technical requirements to view a Webcast?
You will need a connection to the Internet, a Web browser (Internet Explorer 5.0 or better is recommended), sound card and speakers, an installed media player (either Real player or Windows Media player-most modern systems have these built-in) and a minimum screen resolution of 1024x768. If you don't have speakers on your computer, check to see if there is an outlet for plugging in headphones, you should be able to listen that way. Visit Webcast Help for more information.

Is there a dial-in number for the Webcast?
Unless it specifically states otherwise, all audio and visual aspects are streamed directly over the Internet and come through your computer.

Why can't I hear anything?
There are several factors that impact audio performance. First, check the following: Are there speakers on the computer? Does the computer have a sound card installed? Is the volume set too low or set to mute? If you still can't hear anything, visit our Webcast Help page.

Sometimes I lose sound for a few seconds. Why is that?
The delay in sound is due to buffering. Because our Webcast is entirely Internet-based; this will happen occasionally. However, rest assured the sound will pick up where it left off and no audio will be lost.

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© 2013 Galaz, Yamazaki, Ruiz Urquiza, S.C. Member of Deloitte Touche Tohmatsu Limited

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