The recent crisis time has been a period of cost cutting. Now profitable growth is at the top of the executive agenda. Companies struggling to grow are looking for ways to attract new customers, develop more attractive and enduring customer relationships and drive growth through new products, services, markets and channels. Additionally, executives involved in marketing, sales and services are increasingly accountable for providing quantitative measurements, in order to justify the investments they make are actually paying off. Indeed, the need for efficiency and market reactivity has never been that crucial and Deloitte customer practice could guide organisations through today’s new challenges.
Deloitte’s customer practice offers a comprehensive set of capabilities that are brought together to solve customer-facing issues and increase the top line of the company.
We improve our client’s business performance through their marketing, sales, service and product management functions. Our work centres around four topics which are our FAMS approach:
Our customer practice proposition encompasses the complete set of capabilities, from strategy development to implementation and is articulated around six main value added services: