"Today knowledge has power. It controls access to opportunity and advancement."
Peter F. Drucker
Knowledge relates to all the capital owned by people and staff of a company: know-how & expertise, competencies, market experiences etc. Knowledge management helps companies turn this human capital into intellectual capital by creating value.
Unlike content management, Knowledge Management (KM) is not only about storing documents. It is about increasing people skills and expertise thanks to sharing.
Knowledge management enables people collaboration and connects them to expertise. The ability to quickly find a subject matter expert and get the answer to a question or assistance in solving a problem is a priority in knowledge management.
Knowledge management prevents companies from constantly reinventing the wheel, hence the decreasing supply of talent, the retiring boomers, the staff turnover etc.
Like never before, harnessing and leveraging on knowledge and expertise is no longer a luxury, it is a necessary game changer.
Based on our experience, to help our clients in implementing a knowledge management strategy, we propose a phased approach based on 6 major life-cycle components allowing the creation a sustainable knowledge sharing culture.
Furthermore, the Deloitte knowledge management offering includes services that are aligned to business objectives and strategy of its clients and in particular can include: