This site uses cookies to provide you with a more responsive and personalized service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Bookmark Email Print page

Quality management


Quality is an increasing concern for the life sciences sector. Companies and research institutes are facing stricter European and global regulations which limit the advances of R&D whilst increasing costs. The main challenges are:

  • Implementation of legislative requirements (certifications and norms; ISO 9000, EFQM)
  • Managing complicated and complex processes in R&D (clinical trials, production sites, research process and security requirements)
  • Aligning projects and priorities
  • Performance evaluation

These changes create an increasingly competitive environment that requires Luxembourg’s life sciences industry to have a well-defined two- to three-year strategic plan and underlying roadmap in order to be able to adapt to the changes enforced by the regulators.

Quality is becoming a key differentiator and full compliance with the ISO 9000 and EFQM standards is increasingly important, as is the need for a well-considered and comprehensive performance management and monitoring strategy, and the need for integrating qualitative and quantitative indicators.

Deloitte service offering

We assist life sciences with a service offering that will support them in improving the quality of their services. This service offering spans from (cross-border) benchmarking, optimisation of functional and operational processes and procedures, governance, automation, performance management and dashboard definition to employee and customer surveys, ISO and EFQM audits and EFQM certifications:

  • Benchmarking analysis on different aspects (client and personnel satisfaction, process efficiency and effectiveness)
  • Development of strategies, implementation of roadmaps and assistance in implementation
  • Design of employee and patient surveys, results analysis and development of recommendations/action plans
  • Optimisation of resources, processes and costs, including analytical accounting, shared service centres, selective outsourcing, dashboards/business intelligence and activity-based costing
  • Design and implementation of quality programmes covering the different dimensions of quality: effectiveness, efficiency, technical competence appropriateness, acceptability and safety
  • Guidance with ensuring that the organisation meets the new legislative requirements (e.g. cost analysis) on elements such as IT systems, governance and skill sets



  • Luc Brucher
    Partner - Healthcare Leader
  • Karine Pontet
    Directeur - Human Capital Advisory/Transformation



Stay connected:
Get connected
Share your comments
More on Deloitte Luxembourg
Learn about our site

Recently published