Quality has become a primary concern for healthcare providers, and regulators have acknowledged this by reinforcing European and local legislation. The new Directive 2011/24/EU on the application of patients’ rights in cross-border healthcare and its transposition into national law aims to preserve and promote the quality of healthcare. Healthcare providers are requested to optimise services and adjust to cost constraints while maximising quality.
These changes create an increasingly competitive environment which requires Luxembourg’s healthcare providers to have a well-defined two- to three-year strategic plan and underlying roadmap in order to position themselves as a preferred supplier and a key player in the healthcare sector. At the same time, they must adapt to the changes enforced by the regulators.
Quality is becoming a key differentiator and full compliance with the ISO 9000 and EFQM standards is increasingly important, as is the need for a well-considered and comprehensive performance management and monitoring strategy, and the need for integrating qualitative and quantitative indicators.
We assist healthcare providers with a vast service offering that will support them in improving the quality of their services. The service offering spans from (cross-border) benchmarking, functional and operational processes and procedures optimisation, governance, automation, performance management and dashboard definition to employee and customer surveys, ISO and EFQM audits, and EFQM certifications: