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Organisational transformation


There is a constant pressure on the healthcare actors to deliver their services in an increasingly effective, faster and more cost-efficient way. Basic capabilities such as effective service delivery, integrated systems, optimised processes and procedures, including analytical accounting, timely and secured online access to patient data (dossier électronique du patient) or increased synergies of capabilities (centre de compétences) are at the heart of the reform that the healthcare industry is undergoing in Luxembourg.

Deloitte service offering

We assist healthcare providers by supporting them in the design, building, implementation and optimisation of organisational transformation. These transformations include optimisation of functional and operational processes and procedures, system implementation and development of new organisational models.

To ensure optimal organisational transformation, Deloitte service offering includes:

  • Reviewing and advising on adjustment of strategies, development of roadmaps and assistance with deployment and implementation
  • Optimisation of resources, processes and costs, including analytical accounting, shared service centres, mutualisation of functions (including procurement, accounting, laboratories, radiology, IT), selective outsourcing, dashboards/business intelligence and activity-based costing
  • Competency centres modelling and implementation in line with the hospital plan
  • Guidance with ensuring that the organisation meets the new legislative requirements (e.g. cost analysis) on elements such as IT systems, governance and skill sets
  • Project Management Organisation (PMO) support on large-scale projects (such as electronic patient file, e-Learning strategy, HRIS) to ensure coverage of all Project Management (PM) dimensions, namely:
    • Technical aspects (product selection, product maturity, resilience, architecture, etc.)
    • Financial aspects (business value, costing models, TCO, etc.)
    • Contractual aspects
    • Governance, organisation and resources (sponsoring, project charter, roles and responsibilities, project management protocols)
    • Change management and communication (stakeholder identification, training plans, etc.)
    • Project management (planning and budget, risk and issues management, etc.)
  • Definition of alternative, collaborative working methods, development of implementation roadmaps and assistance with deployment and implementation
  • Design of new competency management and performance management frameworks, development of implementation roadmaps and assistance on deployment and implementation
  • Redesigning of core business processes and underlying procedures and identification of change impacts on IT and people dimensions
  • Review of total reward policies, designing of alternative options (such as job grading), development of implementation roadmaps and assistance on deployment and implementation


  • Luc Brucher
    Partner - Healthcare Leader
  • Karine Pontet
    Directeur - Human Capital Advisory/Transformation



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