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Tech Trends 2012

Elevate IT for digital business


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We are pleased to present Deloitte’s annual report examining trends in technology put to practical business use. Each year we begin with a wide range of potential topics, and then work with clients, vendors, academics, analysts and Deloitte practitioners to refine the list. We select as trends those topics that have the most potential to impact businesses over the next 18 to 24 months. This year’s theme, Elevate IT for Digital Business, examines the broad impacts of five technology forces that have influenced our reports over the past several years – analytics, mobility, social, cloud and cyber security.

It’s an uncommon, and perhaps even unique, time to have so many emerging forces – all rapidly evolving, technologycentric and each already impacting business so strongly. Whether or not you have previously thought of your business as inherently digital, the convergence of these forces offers a new set of tools, opening the door to a new set of rules for operations, performance and competition. This is an opportunity for IT to truly help elevate business performance.

Our 2012 report shares ten trends grouped into two categories. Disruptors are technologies that can create sustainable positive disruption in IT capabilities, business operations and sometimes even business models. Enablers are technologies in which many CIOs have already invested time and effort, but which warrant another look this year because of new developments. Enablers may be more evolutionary than revolutionary, but the potential is there to elevate the business game with technology.

Each trend is presented with at least two examples of adoption to help show the trend at work. This year, you’ll also find a new section called My Takes, which provide commentary and examples from CIOs, academics and other luminaries about the utility of the trend in business.

Each of these 2012 trends is relevant today. Each has significant momentum and potential to make an impact. Each warrants timely consideration. Forward-thinking organizations should consider developing an explicit strategy in each area – even if that strategy is to wait and see. But whatever you do, step up. Use the digital forces to your advantage. Don’t get caught unaware or unprepared.