Tourism, hospitality & leisure
Change has been the one constant in the last decade, with world society and economy changing rather fundamentally, and no industry has been more impacted than travel and tourism. Concerns about security, global conflicts, health, travel restrictions - and even shifting weather patterns - have altered the way people think about business and vacation travel. Within this global context, India has also changed - from its traditional position as a leisure and vacation destination, to becoming one of the economic engines of the future, driving business travel. Today, India is witnessing a generational shift never before seen. The “Indian Elephant” is now also attracting attention from the global majors, all of whom are now present in the country, anticipating the changes wrought by increased capacities and supply in airports, airlines, hotels, food service, and all related areas.
And if these new realities weren’t enough to complicate things for the Tourism, hospitality & leisure (THL), today’s consumers have higher service expectations than ever. They demand nothing less than excellent service at a great price. Consumers of the India THL product have reached all-time highs, proving India’s importance as a tourism market (Inbound tourism at 4.5 million, domestic travel at over 400 million). At 8 million, the Indian outbound traveller is also an important source market, and increasing awareness equals increasing sophistication within the domestic market as well.
We leverage on the excellent track record of our global network in the industry over the years resulting in extensive experience assisting some of the largest players around the world in hotel & resorts, food service operators, tour operators/ travel agents, well-being and fitness clubs, rail transportation and tourism authorities. Our THL group provides solutions to businesses by integrating emerging technologies, by using new products and services, and by helping clients get a renewed commitment to the consumer. Some of the main services for this industry are strategic planning, market evaluation and feasibility studies, merger and acquisition services, restructuring and IT turnaround, customer relationship management, performance benchmarking and IT integration.
