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Travel, hospitality & leisure

Today, the travel, hospitality and the leisure industry is going through a phase of evolution. The hospitality industry traditionally more focused on the physical product is waking up to a customer who is demanding consistent delivery of the brand promise and, in the upscale to luxury segments, the experimental dimensions will define a successful brand as much as the finer points of the product design.

The expanding Indian middle class, foreign tourists, rise of medical tourism and co-ordinated government campaigns are driving the growth in this sector.

Increased demand from the hospitality sector, the country is expected to witness demand for additional 50,000 hotel rooms in next four-five years, and forecasts indicating that India will witness 50 million outbound tourists by the end of the decade, showcases the future business potential of this sector.

Deloitte is recognised as a leading advisor to the tourism, hospitality and leisure industry with unrivalled knowledge of both the industry and the business imperatives of individual clients. This enables Deloitte to provide service excellence with a focus on value creation that is unique. It leverages its strong understanding of the travel solutions to provide travel companies with innovative models that seamlessly align with business requirements. Deloitte’s cost-effective solutions and customised knowledge services support to multiple global clients reduces their outflow on fixed and upfront investments and maintenance costs.

Deloitte has an excellent track record of its global network in the industry over the years resulting in extensive experience assisting some of the largest players around the world in hotels and resorts, food service operators, tour operators/travel agents, well-being and fitness clubs, rail transportation and tourism authorities. Some of the main services for this industry are strategic planning, market evaluation and feasibility studies, merger and acquisition services, restructuring and IT turnaround, customer relationship management, performance benchmarking and IT integration.