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Financial Services in 2010

Hallmarks of success

Financial Services

The world of financial services is evolving rapidly. Looking ahead to the end of the decade the shifting centres of gravity in financial markets are likely to have a profound impact on the evolution of the financial services industry. Building a business with strong foundations in mature markets allied with a fit-for-purpose emerging markets operating model is likely to distinguish leaders from followers. However, the race to be successful by the end of the decade is not a crystal-ball gazing exercise for corporate planners locked in darkened rooms. Rather it should be high on the corporate agenda, with actions and priorities set now to ensure the hallmarks for success will be in place by 2010.

Going forward, Deloitte expects leading financial institutions in 2010 to exhibit the following six hallmarks of success:

  • Global markets and a business model to match
  • Mass efficiency with focused premium services
  • Consolidation with a purpose
  • Winning the struggle for growth through stronger customer relationships
  • Transparency and compliance as a performance springboard
  • Cracking the IT value code

Learn more and read the full  Financial Services in 2010 Deloitte report.