Annual Shared Services and Business Process Outsourcing Conference
Four Seasons Hotel, Dublin, Ireland, 13-14 October 2010
Hit the high notes: tuning in to the opportunities
As companies dare to look towards brighter economic conditions, Shared Services Centres (SSCs) need to position themselves to respond quickly to the growth aspirations of the businesses they support.
Whilst the focus on cash and efficiency will not disappear, shared services leaders need to tune into the opportunities presented by multi-functional business services, responsive technologies, cost effective locations and value-adding Business Process Outsourcing (BPO). In doing so, SSCs can transform themselves into true Business Partners.
The 2010 Deloitte Shared Services and BPO Conference brought together business leaders from companies including: BP, JT International, Bombardier Transportation, Aviva, Sony Pictures Entertainment, Pearson, Oracle, Eaton, Dell, AP Moeller Maersk, Pfizer, Marks & Spencer and Yahoo! to reveal how they have exploited the opportunities available to them.
You can download this year's presentations and videos and view photos of the event by clicking on the links above right.
Topics covered in this year's conference included:
- How to speed up benefits realisation
- Increasing the impact of your shared services centre by moving from a local or regional, to a global approach to service delivery
- Harmonising your enabling technologies in order to create touch-less processes
- Customer services innovation in the context of shared services
- Taking finance transformation beyond the realms of shared services
- Shared services and BPO: creating a joined up approach to enable a seamless offering
New this year: Shared Services Leaders Panel
For our 2010 Conference, we were also pleased to introduce the Shared Services Leaders Panel. The Leaders Panel consisted of three shared services practitioners with combined experience of more than 64 years. They were: Geoff Lewins, Director of Financial Strategy, Rolls-Royce; Jo Hart, Director of Shared Services Finance, A&N Media Finance Services Ltd; and Kirk Wilkenson, Director Business Process Architecture & Change, Shared Services, Colt Technology Services. Our Leaders Panel is your voice during the plenary sessions – asking the sort of questions of our speakers that you always wished you asked but didn’t dare.
Attendance at the Annual Shared Services and BPO Conference is free of charge to invited delegates.
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| Peter Moller | Shane Mohan |
| Partner, Deloitte | Partner, Deloitte |
Main conference sponsor:
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Ireland continues to be a global leader in Shared Services Centres, with a significantly greater number of centres operating at the high end of the value chain compared with our international counterparts. Global firms continue to invest in Ireland, attracted by the availability of a highly educated and flexible workforce, competitive corporation tax rate and an established global reputation as a centre of excellence for shared services. Find out more |