Building customer-centric business models in retail bankingThe fourth dimension |
As our Partner Martin Reilly explains, "Following the agreement reached between Ireland and the EU/IMF it became clear that Irish banks would be required to slim down and focus on serving the needs of the Irish economy and the Irish people. The restructuring of the Irish banking system will require:
- The shore up of balance sheets with additional capital
- The disposal of non core assets
- Sustainable medium term funding
This, together with collections and recoveries, will be the key priorities for the Boards and senior executives of Irish banks over the coming months. However in their newly slimmed down forms retail banks will also need to focus on how they can succeed and be profitable in today’s changed competitive and regulatory environment. This will require:
- New customer strategies
- Sharper, more focussed business models
- Better differentiated service propositions
Clearly it will be important for banks to plan and restructure for this now. Insights can be drawn from approaches by retail banks in other countries. With this in mind we are delighted to share Deloitte’s latest thought leadership for the retail banking sector in the UK. Produced by Deloitte Research, our dedicated thought leadership arm, the report draws on in-depth interviews with senior executives and data taken from a consumer survey of over 2000 UK adults.
To accompany the report, we have produced a podcast exploring why achieving multidimensional customer insight is key in the race for profitable customers."
Contacts
 |
Martin Reilly, Partner T +353 1 417 2212 |
 |
David Dalton, Partner T +353 1 417 4801 |
 |
Listen to the podcast |
(628.21 KB)