Deloitte wins ‘Public Sector IT Project of the Year’ at ICT Excellence Awards
Deloitte Ireland has won the Public Sector IT Project of the Year award at the 2010 ICT Excellence Awards. Deloitte received the accolade for the work they carried out for the Arts Council in establishing its online customer services facility.
Deloitte were engaged to support the Arts Council in becoming a more customer focussed organisation through the use of an online customer service facility. The solution the Deloitte team provided involved building an online services website that would allow the organisation to manage client details, applications for funding including supporting materials such as images, audio and video, payment requests, status reporting, and assessment of funding applications. The system was also required to have the ability to manage new and existing clients and manage their online security credentials. The Deloitte team fulfilled these objectives, while also ensuring the solution delivered supported the Arts Council’s efficiency agenda. The take up of the solution has been fantastic with well over 90% of the Arts Council’s customers using the solution. Applications have been received from Irish artists around the world on a 24/7 basis, with one application so far having been submitted by iPhone.
Commenting on the win, Harry Goddard, Partner, Consulting, Deloitte, said: “We are delighted to be recognised at the awards for our work with the Arts Council. This was a comprehensive project that had a number of requirements. Not only was there a business imperative for this project as the Arts Council wanted to improve its customer service functionality – but there was also a fiscal imperative to make the operation more efficient and deliver significant cost savings. The team took both of these factors into consideration when designing the solution and delivered on both these objectives. This is a fantastic accolade to receive as recognition for our work!”
The 2010 ICT Excellence Awards were presented at an industry gala dinner in the D4 Berkeley Hotel, Dublin, on May 20th. Now in its tenth year, this prestigious awards programme represents the most respected business accolade in the technology industry.
Deloitte’s 1,100 people in Dublin, Cork and Limerick provide audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 140 countries, Deloitte brings world class capabilities and deep local expertise to help clients succeed wherever they operate.
Deloitte's approximately 169,000 professionals are committed to becoming the standard of excellence.
Deloitte's professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from diversity. They enjoy an environment of continuous learning, challenging experiences, and enriching career opportunities. Deloitte's professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities.
Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu and its Member Firms.
These materials and the information contained herein are provided by Deloitte & Touche and are intended to provide general information on a particular subject or subjects and are not an exhaustive treatment of such subject(s). Accordingly, the information in these materials is not intended to constitute accounting, tax, legal, investment, consulting or other professional advice or services. The information is not intended to be relied upon as the sole basis for any decision which may affect you or your business. Before making any decision or taking any action that might affect your personal finances or business, you should consult a qualified professional adviser. These materials and the information contained therein are provided as is, and Deloitte & Touche makes no express or implied representations or warranties regarding these materials or the information contained therein. Without limiting the foregoing, Deloitte & Touche does not warrant that the materials or information contained therein will be error-free or will meet any particular criteria of performance or quality. Deloitte & Touche expressly disclaims all implied warranties, including, without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
Your use of these materials and information contained therein is at your own risk, and you assume full responsibility and risk of loss resulting from the use thereof. Deloitte & Touche will not be liable for any special, indirect, incidental, consequential or punitive damages or any other damages whatsoever, whether in an action of contract, statute, tort (including, without limitation, negligence) or otherwise, relating to the use of these materials or the information contained therein.