MiFID: Umpteenth regulatory development or a far-reaching challenge for the client relationship?Transforming a regulatory constraint, to place the client at the heart of the commercial approach |
This report, published in June 2008 is an update to the Markets in Financial Instruments Directive (MiFID) study published by Deloitte France in June 2007. It assesses the extent and impact of changes made since November 2007 by Investment Service Providers related to distribution and client relationship management, especially in the retail banking and private banking sectors.
The study found that institutions continue to consider a variety of issues in order to fully profit from the opportunities and benefits offered by MiFID. Client relationships have been redefined and currently place the emphasis on protecting and satisfying the client, in order to increase loyalty. Through this new type of bank-client relationship, the MiFID will generate new expectations and therefore a profound change in client behavior in the coming years.
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MiFID Study - Executive Summary
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