Director, Customer & Growth Consulting, United Kingdom
I believe that in the current business environment, successful companies will be those that can outshine their competitors based on the way they use analytics and intelligence. As a result, I’m very motivated to work with my clients to help them excel using analytics tools.
My career began in the oil industry as a specialist in financial risk management. After a decade of working in this industry, I moved into consulting and over the years have focused on analytics within the customer and risk management functions. In 2009, I moved to Deloitte as a specialist in customer insight and analytics to help clients use their information assets to provide the best possible customer experience.
I enjoyed working in the financial services sector over the past 20 years. I have always been interested in how people use money in their daily lives. The fascinating thing about money is that to build an effective solution you have to understand the social context - what drives people to save or spend. It’s not just a means of exchange.
My most memorable project at Deloitte was when I was part of an insurance industry working group (IIWG) led by the CEO of a major UK insurance group and the Chancellor of the Exchequer (the British Cabinet minister responsible for all economic and financial matters) to help define a vision for the insurance industry. It was fascinating to see the way the government and industry worked together.
What differentiates Deloitte in the market is our deep understanding of the business issues of our clients and the breadth of our capability across advanced analytics, business change and technology.
When I joined Deloitte I never thought I’d be having so much fun and making such a difference.