Partner, Forensic, Australia
I am very fortunate to have found a career that captures my passions: computers, mathematics, innovation and entrepreneurship, and helping big business solve real problems that improve people’s lives. And analytics is at the heart of my career.
I started work as an actuarial analyst and management consultant, and then transitioned into technology roles, which included starting my own web development, hosting and technology consulting business. I was working for a data mining software company, when I visited the Australian firm to sell software. I soon realized we shared a common view of the value of data and analytic services, so I made the jump, transitioning to Deloitte Australia. For seven years, I was a full-time contractor assisting to establish processes and offerings to support the development of Deloitte Analytics. I was part of the Advanced Analytics team at Deloitte Australia that grew from two people to more than 100, helping our presence expand globally.
I was admitted to Deloitte as a partner in July 2011. In my role, I create client data assets, use the data to solve client problems, innovate around new offerings, and extol the virtues of what data can do to anyone who will listen.
My most memorable projects at Deloitte include engagements with a large airline and a large telecommunications company. My favorite part of each assignment is finding innovative ways to use data. For instance, we created a way to automatically turn a call center’s recorded phone calls into text and then analyzed the content to extract themes, concepts and keywords. We then aligned email records with financial data to prove that the method and participants of business interactions have a correlation with performance.
What makes Deloitte stand out in the market is our holistic analytics offering. We create custom analysis and solutions for our customers’ needs, rather than use off-the-shelf solutions.
When I joined Deloitte Australia, I never expected to have the depth of national and global support and focus on analytics that I’ve experienced.