2011 Survey of Health Care Consumers in Mexico
Global survey of health care consumers
This survey, conducted by Deloitte in Mexico and 11 other countries, examines consumers' behaviors, attitudes, and unmet needs based on their personal experiences and observations of Mexico's health care system, creating a tool to drive potential change in the system. To help put the study's findings in context, it is helpful to know that:
- Following a deep recession associated with the global economic downturn, Mexico is experiencing a robust recovery, with gross domestic product (GDP) growth of 5.5 percent in 2010 and an estimate of 4.5 percent in 2011.
- The health status of Mexican consumers has made marked progress over the past few decades.
- Nonetheless, health care policy in Mexico faces important challenges in providing universal access to health care and comprehensive insurance coverage, and in enhancing system efficiency and quality.
Among survey key findings
- Mexicans see opportunities for their system to improve; most are dissatisfied with its performance.
- The majority of Mexicans are worried about their ability to handle future health care costs.
- Providing care for others is a major role in Mexican households and shapes perceptions of the system's performance.
- Almost half say they are in good health. 4 in 10 report they have at least one chronic condition. 1 in 3 participates in healthy living/wellness programs.
- Vitamins and foods with health benefits are popular among consumers.
- Use of online resources is low. Consumers trust providers for information about treatment, safety, and cost.
- Use of social media for health care purposes is low. Interest in self-monitoring devices is strong.
- Privacy and security risks are a concern to Mexican health care consumers.
- 3 in 4 consumers have access to a primary care provider; most are satisfied.
- Mexicans differentiate among hospitals based on perceived specialization, ease of access, insurance coverage, and doctor referrals. 7 in 10 are satisfied with hospital care.
- Consumers are willing to pay out-of-pocket for walk-in clinics to receive care more quickly.
- Few consumers receive care outside of their local area but the majority says they would travel if the facility offers better/faster care.
- 4 in 10 take prescription medications and 3 in 10 use over-the-counter medications.
- 1 in 5 consumers uses alternative/natural therapies.
- Most consumers have insurance coverage and consider themselves to be adequately insured. More than half receive insurance from the Mexican Institute of Social Services (IMSS).
- Consumers are critical of the Mexican health care system and desire improvements.