2011 Survey of Health Care Consumers in Switzerland
Global survey of health care consumers
This 2011 Survey of Health Care offers industry leaders and policy makers a look at the changing behaviors, attitudes, and unmet needs of health care consumers in Switzerland and provides an opportunity to compare and contrast this country's system with others. In addition, this study provides insights into how health care consumers are adapting their behaviors and attitudes based on recent and pending changes in the Swiss health care systems, and where unmet needs offer opportunities for new products and services.
Switzerland has a statutory national health insurance system with compulsory coverage for all Swiss residents. There are two types of health insurance: compulsory basic social insurance and voluntary supplemental, private insurance. This combination of universal coverage with private insurance and regulated market competition allows Switzerland to guarantee health care coverage for all its citizens.
Among survey key findings:
- The Swiss believe that their health care system is performing relatively well, but don't see enough improvements.
- The Swiss economy has negatively impacted how the Swiss manage their health care spending. The majority worry about their ability to handle future health care costs.
- 1 in 6 Swiss households reports being responsible for the care of others.
- Half say they are in very good health. 4 in 10 have at least one chronic condition. 1 in 10 participates in healthy living/wellness programs.
- Use of technologies and online health care resources is low among Swiss consumers.
- Nearly 9 in 10 consumers have primary care providers; the majority is satisfied.
- 1 in 4 consumers uses alternative/natural therapies.
- 7 in 10 consumers have supplemental insurance and 6 in 10 say they are adequately insured.
- 4 in 10 consumers view the Swiss health care system favorably and are satisfied.
The 2011 Survey of Health Care Consumers in Switzerland offers health care industry leaders and policy makers a timely look at how health care consumerism is evolving, as well as a comprehensive perspective on how the Swiss approach their health, health care, and health insurance.
Download the full report below.