eGovernment: From option to obligation
Deloitte global podcasts
eGovernment: from option to obligation
In 2011, Deloitte predicts that use of egovernment tools will increase significantly. The use of online channels may soon become mandatory and incentives could be offered to get people online to realize the cost benefits to the public service.
- How much will the use of egovernment tools increase?
- What will the most common uses be?
- Should governments be concerned about groups that traditionally have had problems getting online – groups like the over 75 age bracket or citizens in lower income levels?
- How much can governments save by using online tools?
Paul Lee, Technology, Media and Telecommunications Sector, Deloitte Research, Deloitte United Kingdom
Holly Seguine, Senior Manager, Online Communications, Deloitte Touche Tohmatsu Limited