Growing profits from service and parts managementA Global Manufacturing industry group survey from Deloitte |
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Service and Parts Management is often overlooked as a key profit driver. It is a high impact area that in many cases suffers from underinvestment, limited resources and weak or disparate information systems. Although difficult to manage due to volatile demand and high customer expectations, when managed effectively the rewards are significant. An effective and efficient Service and Parts Management operation can increase margins — often driving profits well beyond the original product, while cutting costs and improving customer service.
About Deloitte's Service and Parts Management survey
To help service managers better understand and manage the complexities of service and parts operations, Deloitte has launched a Service and Parts Management study as part of the firm's ongoing Global Benchmark Study program. The survey examines the current state of service and parts management business practices to provide insight into:
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The adoption of leading practices;
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Managing supply, demand, pricing and profitability;
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Outsourcing services;
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Information technology usage;
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Performance benchmarks for inventories, customer service levels, productivity and cost.
Who should participate in the survey?
Companies with extensive manufacturing, service and parts distribution networks or field service operations in Aerospace & Defense; Automotive; Diversified Manufacturing (i.e. Industrial Machinery & Equipment or Consumer Products); Appliances and Durable Goods; High Technology; and, Life Sciences (i.e. Medical Devices) would benefit from participation in this survey.
A senior executive within the organization would need to complete the survey. This could include the executive in charge of service and parts distribution, a Chief Operations Officer, Chief Financial Officer or Chief Executive Officer.
What you need to know
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Survey completion time is estimated at four hours.
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There is no cost to participate in the survey.
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In return for your participation, your company will receive a personalized benchmark report comparing your company’s performance with a global peer group and a copy of the published results of overall findings from the survey.
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Results will provide in-depth analysis of performance metrics and leading practices.
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Your responses will be treated as confidential. No individual company data will be identified in the benchmark reports.
Take the survey
Take part in Deloitte's Service and Parts Management survey today. Contact us via email at serviceandparts@deloitte.com to find out more and receive the survey.
The Service Revolution in Global Manufacturing
This new thought leadership report reveals how leading manufacturers are building a world-class service and parts business as a powerful engine for profitable growth.
